Remote Customer Service Rep I - Orders & Logistics

Covia Corporation; United States; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare benefits

Advancement opportunities

Job summary

Covia Corporation in the Charlotte, NC area is seeking a dynamic Customer Service Representative I to efficiently process orders, coordinate logistics, and manage customer communications in a fast-paced remote work environment.

The role emphasizes order accuracy, policy adherence, and proactive customer support, including invoicing and month-end close tasks, with a focus on delivering excellent service and collaboration across teams.

Qualifications

• Diploma or related field.
• 2+ years of progressive experience in administrative services and account management.
• Basic to intermediate skills in IFS, Salesforce & Microsoft Office, with proficiency in Excel.
• Ability to learn ERP Databases, particularly order processing and invoicing.
• Detail orientation and the ability to meet deadlines, while collaborating effectively with all stakeholders.
• Self-motivated, highly organized, and enjoys a fast-paced problem-solving service-driven environment.

Responsibilities

• Order Confirmation
• Logistics Coordination
• Invoice Block Resolution
• Customer Complaint Management
• Support Month End Close
• Group mailbox management
• Primary Support for Inbound Phone Calls
• Account Management
• Perform Other Duties as Assigned

Skills

Communication

Telephone etiquette

Organization

Team collaboration

Education

Diploma or related field

Tools

IFS

Salesforce

Microsoft Office

Excel

Job description

Covia Corporation in the Charlotte, NC area is seeking a dynamic Customer Service Representative I to efficiently process orders, coordinate logistics, and manage customer communications in a fast-paced remote work environment.

The role emphasizes order accuracy, policy adherence, and proactive customer support, including invoicing and month-end close tasks, with a focus on delivering excellent service and collaboration across teams.