Remote Customer & Outage Services Lead

GE Vernova; Maine; À distance; USD 91 000 - 152 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision and Rx

Health Coach access

Employee Assistance Program

401(k) with company match

Tuition assistance

Adoption assistance

Paid parental leave

Disability benefits

Life insurance

12 paid holidays

Permissive time off

Résumé du poste

GE Vernova seeks an experienced project management professional to lead complex customer engagements in the power generation sector. You will manage relationships, coordinate outages, and drive value across technical and commercial dimensions.

Responsibilities include coordinating site communications, quotes, orders, and post‑outage reviews, while ensuring contract terms, LD/bonus structures, and service offerings align with customer needs and GE goals.

Qualifications

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 5 years of experience in power generation industry OR Associates degree with 4 years of experience in a power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Responsabilités

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
• Be responsible for customer portfolio P&L and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to FieldCore
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Be responsible for managing the Outage 360 process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Organize pre-outage, post-outage and outage milestone meetings
• Be responsible for all customer invoicing/credit memo processing
• Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
• Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Connaissances

Outage planning

Leadership

Customer leadership experience

Communication skills

Organizational skills

Interpersonal skills

Formation

Bachelor's degree

High School Diploma / GED with 5+ years in power generation

Description du poste

GE Vernova seeks an experienced project management professional to lead complex customer engagements in the power generation sector. You will manage relationships, coordinate outages, and drive value across technical and commercial dimensions.

Responsibilities include coordinating site communications, quotes, orders, and post‑outage reviews, while ensuring contract terms, LD/bonus structures, and service offerings align with customer needs and GE goals.