Remote Customer Order Specialist — Reorder & Status

Cardinal Health, Inc.; United States; Remote; USD 22,000 - 25,000; Full time

Job summary

Cardinal Health is seeking a Representative II, Customer Service Operations to provide exceptional service to internal and external customers by phone. This national role handles orders, inquiries, and problem resolution across time zones, with frontline support as the first contact for placing orders and handling inquiries.

The position emphasizes responding to inquiries, processing orders, maintaining policy compliance, and protecting confidentiality.

Qualifications

• 1–3 years of experience in a fast-paced, high-volume call center.
• Healthcare industry experience preferred.
• Prior order and/or re-order entry preferred.

Responsibilities

• Responds to all customer inquiries including order status and pricing.
• Processes customer purchase orders.
• Maintains operations by following policies and procedures.
• Maintains confidentiality of information.
• Contributes to team goals and KPIs.
• Adapts to fast-paced environments.
• Identifies opportunities for process improvement.
• Supports onboarding of new hires.

Skills

Call center experience

Customer service

Order entry

Education

High School Diploma

Job description

Cardinal Health is seeking a Representative II, Customer Service Operations to provide exceptional service to internal and external customers by phone. This national role handles orders, inquiries, and problem resolution across time zones, with frontline support as the first contact for placing orders and handling inquiries.

The position emphasizes responding to inquiries, processing orders, maintaining policy compliance, and protecting confidentiality.