Remote Customer Service Specialist II

Cardinal Health, Inc.; United States, Northern America, Americas; À distance; USD 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Résumé du poste

Cardinal Health, Inc. in the United States seeks a remote Customer Service Operations Representative II to handle approximately 60-80 inbound calls daily, processing orders and resolving issues. You will act as a liaison throughout the order lifecycle, including insurance verification and communicating delays or resolutions with customers.

The role requires strong communication, problem-solving, and adherence to regulatory standards, with remote-work expectations and mandatory training provided.

Qualifications

• High school diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized
• Previous experience working in a remote/work from home setting is preferred
• Prior experience working with Microsoft Office is preferred
• Prior experience working with order placement systems and tools preferred
• Customer service experience in prior healthcare industry preferred
• Root cause analysis experience preferred
• Familiarity with call-center phone systems preferred
• Excellent Phone Skills with a focus on quality
• Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA

Responsabilités

• The Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle.
• Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

Connaissances

Excellent Phone Skills with a focus on

Root cause analysis experience

Familiarity with call-center phone

Ability to handle high call volumes

Customer service experience in healthc

Formation

High school diploma, GED or equivalent

Outils

Microsoft Office

Order placement systems and tools

Description du poste

Cardinal Health, Inc. in the United States seeks a remote Customer Service Operations Representative II to handle approximately 60-80 inbound calls daily, processing orders and resolving issues. You will act as a liaison throughout the order lifecycle, including insurance verification and communicating delays or resolutions with customers.

The role requires strong communication, problem-solving, and adherence to regulatory standards, with remote-work expectations and mandatory training provided.