Remote Customer Operations Manager: Drive Delivery

Resonetics; United States; Remote; USD 65,000 - 94,000; Full time

Job summary

Resonetics is seeking an Account Management / Customer Operations professional to serve as the primary liaison for customer matters at the site level. You will build strong relationships, oversee orders, and coordinate with internal teams to ensure timely delivery and problem resolution.

The role requires 3–5+ years in customer/operations support, proficiency with Salesforce and ERP systems, and excellent communication skills.

Qualifications

• 3–5+ years in customer and operations support, with a concentration in management or similar experience.
• Proficient in MS Office and CRM tools; Salesforce experience preferred.
• Experience with ERP systems; QAD or Epicor is a plus.
• Able to manage multiple projects with high attention to detail.

Responsibilities

• Serve as lead internal point of contact for site-specific customer matters.
• Build and maintain long-lasting customer relationships and manage expectations.
• Facilitate meetings when customer challenges arise and coordinate with cross-functional teams.
• Provide daily communications for order management, visibility into delivery and logistics.

Skills

Customer relationship management

Communication

Time management

Multitasking

Team collaboration

Education

BA/BS degree

Tools

Salesforce

Power BI

ERP systems (QAD/Epicor)

MS Office

Job description

Resonetics is seeking an Account Management / Customer Operations professional to serve as the primary liaison for customer matters at the site level. You will build strong relationships, oversee orders, and coordinate with internal teams to ensure timely delivery and problem resolution.

The role requires 3–5+ years in customer/operations support, proficiency with Salesforce and ERP systems, and excellent communication skills.