Remote Customer Operations Lead — Data-Driven & Scalable
Remote Worker LTD.
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Benefits offered by this job
Job summary
Octopus Legacy seeks an experienced Customer Operations Manager to bring structure and momentum to our Customer and Bookings teams. You will craft dashboards, tracking, and reporting, partner with leadership to optimize processes, and lift efficiency and productivity.
This hands-on role reports to the General Manager / Head of Customer and focuses on data-driven decisions. You’ll design operational metrics that affect P&L and customer experience, while staying close to frontline realities to
Qualifications
- 2–6 years' experience in customer or sales operations.
- Experience designing tracking, dashboards and data-driven decisions.
- Comfort turning metrics into actionable guidance for leadership.
Responsibilities
- Own the operational engine across Customer and Bookings teams.
- Build data capture and tracking to show what's working.
- Design dashboards used by leadership to monitor performance.
- Redesign processes to lift efficiency and cut waste.
- Understand frontline pain points and design tooling to help.
- Develop KPIs that impact P&L and customer experience.
Skills
Tools
Job description
Octopus Legacy seeks an experienced Customer Operations Manager to bring structure and momentum to our Customer and Bookings teams. You will craft dashboards, tracking, and reporting, partner with leadership to optimize processes, and lift efficiency and productivity.
This hands-on role reports to the General Manager / Head of Customer and focuses on data-driven decisions. You’ll design operational metrics that affect P&L and customer experience, while staying close to frontline realities to
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