Customer Ops Manager, Post-Sales & Scale (Unlimited PTO)

United States Digital Space LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

3% 401(k) contribution

Unlimited PTO

Quarterly mental health days

Family planning benefits

Professional development stipend

Wellness benefits

Job summary

United States Digital Space LLC is seeking a Customer Operations Manager to shape our post-sales strategy and scale customer success. You will partner with Post-Sales leadership to define processes, implement lifecycle improvements, and drive measurable outcomes across customer journeys.

The role emphasizes cross-functional collaboration, data-driven decision making, and implementing tools to boost efficiency and scalability for our customer-facing teams.

Qualifications

• 5+ years in Go-To-Market operations, strategy, or business consulting in a SaaS company.
• Direct experience in a Customer Success or Solutions Engineering role is a plus.
• Strong understanding of customer success metrics, processes, and best practices.
• Proven track record of strategic improvements and end-to-end deployment.

Responsibilities

• Define and implement lifecycle processes with Post-Sales leadership to support outcomes and growth.
• Establish touch points across the customer journey (pre and post-onboarding).
• Develop processes and systems for customer engagement across segments and teams.
• Research, evaluate, and implement tools to increase Post-Sales efficiency.

Skills

Go-To-Market operations

Strategy

Customer Success concepts

Cross-functional collaboration

Data storytelling

Excel

Salesforce

SQL

BI tools

Tools

Looker

Tableau

Job description

United States Digital Space LLC is seeking a Customer Operations Manager to shape our post-sales strategy and scale customer success. You will partner with Post-Sales leadership to define processes, implement lifecycle improvements, and drive measurable outcomes across customer journeys.

The role emphasizes cross-functional collaboration, data-driven decision making, and implementing tools to boost efficiency and scalability for our customer-facing teams.