Customer Success Operations Lead: Data-Driven Growth

Varonis-Systems-1; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Varonis is seeking a Customer Success Operations Manager to orchestrate the customer journey, align data-driven insights, and drive value realization across our global client base. The role partners with regional leadership and cross-functional teams to develop scalable processes, improve retention, and unlock growth opportunities.

Strong analytical, communication, and leadership skills are essential. You will own KPI development, training materials, and a feedback loop to continuously optimize

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field.
• Proven experience in customer success, operations management, or a similar role.
• Extensive experience in customer success operations or related leadership roles.
• Familiarity with customer success systems and tools.
• Strong understanding of customer journey mapping and experience optimization.
• Ability to analyze data and make data-driven decisions.
• Excellent verbal and written communication skills.
• Strong leadership and team management skills.
• Proven track record of driving customer success and satisfaction.

Responsibilities

• Develop standard methodologies for customer success operations and track KPIs.
• Collect, analyze, and interpret customer data to inform strategies.
• Collaborate with Sales, Account Managers, and TAMs to deliver outcomes.
• Implement a feedback loop to gather customer insights and drive improvements.
• Create training materials and ensure teams stay current with best practices.
• Lead data-driven decisions and optimize processes.
• Oversee multiple projects with effective prioritization.

Skills

Data analysis

KPI tracking

Cross-functional collaboration

Leadership

Communication skills

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or related field

Tools

CRM systems

Customer success platforms

Job description

Varonis is seeking a Customer Success Operations Manager to orchestrate the customer journey, align data-driven insights, and drive value realization across our global client base. The role partners with regional leadership and cross-functional teams to develop scalable processes, improve retention, and unlock growth opportunities.

Strong analytical, communication, and leadership skills are essential. You will own KPI development, training materials, and a feedback loop to continuously optimize