Remote Customer Operations Coordinator

Broadvoice; United States; Remote; USD 42,000 - 66,000; Full time

Job summary

Broadvoice seeks a Customer Operations Coordinator to ensure every new order is complete and accurate before installation. You’ll bridge Sales and Service Delivery, validating quotes, porting details, and account setup, while driving MAC processing and post-install follow-ups.

You’ll work with Sales, Service Coordinators, and customers in English, with a remote-first, national scope culture and metrics-driven environment.

Qualifications

• Experience in a customer-facing role handling orders, accounts, or service requests by phone and email.
• Experience updating records and tracking status in a CRM system.
• Salesforce, call center, or telecom/UCaaS/VoIP order experience is a plus.
• Fluent written and spoken English; Spanish is a plus.

Responsibilities

• Review new orders in Salesforce for completeness against the quote.
• Verify documentation is signed and attached (quote, LOA/COB when porting).
• Return incomplete orders to Sales with clear notes on what's needed.
• Verify number portability with Bandwidth portal and carriers when needed.
• Run Experian business credit checks and contact customers for clarification.
• Build and map customer accounts in B-Hive, matching signer details.
• Set account name, time zone, billing contact, and roles per BOF and Salesforce.
• Process MAC orders into opportunities and Rev.io NRC charges.
• Keep Service Delivery metrics report current and on schedule.

Skills

Detail oriented

Excel

Outlook

CRM experience

Experian credit checks

Rev.io

TaskRay

Salesforce

Tools

Salesforce

Rev.io

TaskRay

Job description

Broadvoice seeks a Customer Operations Coordinator to ensure every new order is complete and accurate before installation. You’ll bridge Sales and Service Delivery, validating quotes, porting details, and account setup, while driving MAC processing and post-install follow-ups.

You’ll work with Sales, Service Coordinators, and customers in English, with a remote-first, national scope culture and metrics-driven environment.