Remote Customer Operations & Billing Specialist

CareTria; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

CareTria is seeking a Remote Customer Operations Specialist in the United States to manage orders via phone and electronic channels, acting as a liaison with customers and ensuring accurate order-to-cash processing.

The role requires a high school diploma, at least two years of billing/invoicing and customer service experience, strong MS Office and CRM skills, and excellent written and spoken communication.

Qualifications

• Billing and invoicing experience required or demonstrated.
• Customer service experience with internal and external parties.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Answers and resolves customer inquiries within committed time frames.
• Establishes and maintains strong customer relationships with knowledge of order processing and conflict resolution.
• Works in a team-structured environment to support other Customer Operations team members.
• Promotes compliance and embraces continuous quality improvement.
• Maintains current contact documentation within CRM related to customer accounts.
• Maintain records of routine accounting transactions and ensure processes are properly documented, compliant and controlled.
• Validates contract pricing, units of measure, credit limits and licensors within applicable systems.
• Accurately manages invoicing and finance management for the customer.
• The above duties are meant to be representative of the position and not all-inclusive.

Skills

Billing and invoicing

Customer service

Communication skills

Data analysis

Microsoft Office

CRM usage

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

CareTria is seeking a Remote Customer Operations Specialist in the United States to manage orders via phone and electronic channels, acting as a liaison with customers and ensuring accurate order-to-cash processing.

The role requires a high school diploma, at least two years of billing/invoicing and customer service experience, strong MS Office and CRM skills, and excellent written and spoken communication.