World-Class Customer Experience Specialist

CareTria; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

CareTria is seeking a Customer Service Specialist to deliver a world-class, White Glove experience across phone, email, text, and chat. You will handle inquiries with empathy, guide customers through orders and account issues, and troubleshoot basic problems while escalating complex cases when needed.

Ideal candidates have 3–5 years in customer-facing roles, preferably in the pharmaceutical or call center space, and are proficient with Microsoft Outlook, Excel, Word, and Teams.

Qualifications

• High school diploma or equivalent; bachelor's/associate degree preferred.
• Three to five years in customer-facing roles, pharmaceutical or call center background preferred.
• Experience with multiple software platforms and strong collaboration with internal/external customers.

Responsibilities

• Respond to inquiries via phone, chat, SMS, and email.
• Provide expert, positive assistance for orders, accounts, products, and website navigation.
• Encourage use of online tools and proactively assist throughout the customer journey.
• Identify needs, ask effective questions, and follow through until issue resolution.

Skills

Customer empathy

Clear communication

Problem solving

Time management

Teamwork & independence

Tech savvy

Education

High school diploma

Bachelor's or Associate's degree preferred

Tools

Microsoft Outlook

Excel

Word

Teams

Job description

CareTria is seeking a Customer Service Specialist to deliver a world-class, White Glove experience across phone, email, text, and chat. You will handle inquiries with empathy, guide customers through orders and account issues, and troubleshoot basic problems while escalating complex cases when needed.

Ideal candidates have 3–5 years in customer-facing roles, preferably in the pharmaceutical or call center space, and are proficient with Microsoft Outlook, Excel, Word, and Teams.