Remote Customer Onboarding & Success Specialist

BuzzTech Media; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

401(k)

Paid time off

Job summary

BuzzTechMedia is seeking a remote Customer Onboarding Consultant to guide new clients through the onboarding journey, set expectations, and ensure each client sees the value of our services.

You'll conduct virtual onboarding calls to understand client needs, coordinate with internal teams for accurate setup, and maintain detailed CRM records, ensuring a smooth transition to ongoing account support in a fast-paced, fully remote environment.

Qualifications

• Experience in customer onboarding, client services, or sales is preferred.
• Strong communication and relationship-building skills.
• Highly organized with excellent follow-up and attention to detail.
• Comfortable working in a fully remote, fast-paced environment.
• Tech-savvy with the ability to learn new tools and processes quickly.
• Professional, positive, and solution-oriented mindset.

Responsibilities

• Welcome new clients and guide them through the onboarding process.
• Conduct virtual onboarding calls to understand client needs, goals, and workflows.
• Coordinate with internal teams to ensure accurate setup and timely service.
• Track onboarding progress and maintain detailed records in CRM systems.
• Address questions or concerns and elevate issues when needed.
• Ensure a smooth transition from onboarding to ongoing account support.

Skills

Strong communication

Relationship-building

Highly organized

Attention to detail

Remote work adaptability

Tech-savvy

Job description

BuzzTechMedia is seeking a remote Customer Onboarding Consultant to guide new clients through the onboarding journey, set expectations, and ensure each client sees the value of our services.

You'll conduct virtual onboarding calls to understand client needs, coordinate with internal teams for accurate setup, and maintain detailed CRM records, ensuring a smooth transition to ongoing account support in a fast-paced, fully remote environment.