Remote Customer Onboarding Consultant

BuzzTech Media; New York (NY); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base + performance bonus

Medical, dental, 401(k)

PTO

Job summary

BuzzTech Media is seeking a remote Customer Onboarding Consultant to guide new clients through onboarding, set expectations, and ensure they realize the value of our digital support services. You\'ll coordinate with internal teams, conduct virtual onboarding calls, and track progress in CRM systems while maintaining strong client relationships in a fast-paced, fully remote environment.

Experience in onboarding or client services is a plus; strong communication and organization are essential to

Qualifications

• Experience in onboarding, client services, or sales is helpful but not required.
• Strong communication and relationship-building skills.
• Highly organized with excellent follow-up and attention to detail.
• Comfortable working in a fully remote, fast-paced environment.
• Able to learn new tools and processes quickly.

Responsibilities

• Welcome new clients and guide them through the onboarding process.
• Conduct virtual onboarding calls to understand client needs, goals, and workflows.
• Coordinate with internal teams to ensure accurate setup and timely service.
• Track onboarding progress and maintain detailed records in CRM systems.
• Address questions or concerns and escalate issues when needed.
• Ensure a smooth transition from onboarding to ongoing account support.

Skills

Communication

Relationship building

Organizational skills

Remote work

Tech-savvy

Problem-solving

Job description

Remote Customer Onboarding Consultant

About This Role:

BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services.

Key Responsibilities:

• Welcome new clients and guide them through the onboarding process
• Conduct virtual onboarding calls to understand client needs, goals, and workflows
• Coordinate with internal teams to ensure accurate setup and timely service
• Track onboarding progress and maintain detailed records in CRM systems
• Address questions or concerns and escalation issues when needed
• Ensure a smooth transition from onboarding to ongoing account support

What We’re Looking For:

• Experience in customer onboarding, client services, or sales is preferred but not required
• Strong communication and relationship-building skills
• Highly organized with excellent follow-up and attention to detail
• Comfortable working in a fully remote, fast-paced environment
• Tech-savvy with the ability to learn new tools and processes quickly
• Professional, positive, and solution-oriented mindset

What We Offer:

• Competitive base salary plus performance-based bonuses
• Benefits including medical, dental, 401(k), and paid time off
• Fully remote position with structured support
• Fully remote position with structured support
• Collaborative and growth-oriented team culture