Remote Customer Service Specialist – UPS Support

Zephyrus Engineering Limited; New York (NY); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

100% remote position

Competitive base salary

Comprehensive benefits package

Flexible PTO

401K match

Job summary

A forward-thinking engineering firm is seeking a Customer Service Representative to provide exceptional support remotely. Responsibilities include addressing customer inquiries, managing multiple tasks, and collaborating with teams to enhance service. The ideal candidate has proven customer service experience, strong communication skills, and is familiar with Salesforce. A competitive salary and full benefits are offered in a supportive work culture.

Qualifications

• Proven experience in customer service or account management.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Empathetic with a passion for helping customers.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Provide exceptional customer support for product or service issues.
• Manage multiple tasks while maintaining attention to detail.
• Document and update customer interactions accurately.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Multitasking abilities

Proficiency in Salesforce

Tools

Salesforce CRM

Google Office suites

Job description

A forward-thinking engineering firm is seeking a Customer Service Representative to provide exceptional support remotely. Responsibilities include addressing customer inquiries, managing multiple tasks, and collaborating with teams to enhance service. The ideal candidate has proven customer service experience, strong communication skills, and is familiar with Salesforce. A competitive salary and full benefits are offered in a supportive work culture.