Remote Customer Service Pro — Flexible Hours & Growth

patharc; Jurupa Valley (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work possible

Job summary

patharc is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to resolve issues efficiently.

This role requires learning company procedures, multitasking across calls, emails, and chats, and maintaining a positive customer experience while meeting personal and team goals. Remote options are available, with flexible hours to support diverse schedules.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution.

Responsibilities

• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Excellent customer care and focus; assess needs and provide the correct path or solution.
• Learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team target goals.
• Record, organize and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule callbacks and appointments to resolve customer needs.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Customer focus

Upselling

Job description

patharc is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to resolve issues efficiently.

This role requires learning company procedures, multitasking across calls, emails, and chats, and maintaining a positive customer experience while meeting personal and team goals. Remote options are available, with flexible hours to support diverse schedules.