Remote Customer Support Specialist | Flexible Hours

patharc; Los Angeles (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Retirement plan

Career progression into management

Flexible hours

Remote work options

Job summary

patharc in Los Angeles is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers with an informative, empathetic, and quick resolution. You will listen, learn, and follow procedures to deliver a positive experience.

This remote-friendly role offers flexible hours, growth opportunities, health insurance, and a strong retirement plan, with potential to advance into management.

Qualifications

• Previous experience in customer support or related field.
• Strong verbal and written communication skills.
• Ability to learn quickly and follow procedures.

Responsibilities

• Answer inquiries via calls, email, chat and other channels.
• Provide product information and resolve customer issues empathetically.
• Record interactions and update account information accurately.
• Identify opportunities to upsell when appropriate.
• Schedule callbacks to resolve needs.

Skills

Excellent communication

Active listening

Multitasking

Time management

Customer-focused

Job description

patharc in Los Angeles is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers with an informative, empathetic, and quick resolution. You will listen, learn, and follow procedures to deliver a positive experience.

This remote-friendly role offers flexible hours, growth opportunities, health insurance, and a strong retirement plan, with potential to advance into management.