Remote Customer Support & Care Specialist

patharc; Encinitas (CA); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Job summary

patharc is seeking a customer service representative to handle inquiries, provide product information, and assist customers with empathy and efficiency. The role focuses on listening, learning, and resolving issues quickly while maintaining high service standards.

Responsibilities include answering calls, emails, chats, and IVR, following procedures, and helping customers with product knowledge. Remote work options and California residency are noted in the listing.

Qualifications

• Previous experience in customer support or related field.
• Excellent communication over the phone and other platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions.
• Must reside in California.

Responsibilities

• Answer and manage incoming calls, emails, chats, and IVR systems.
• Provide product information and help solve customer issues.
• Record, organize and file customer interactions and account changes.
• Up-sell when needed.
• Schedule callbacks and appointments to resolve customer needs.
• Strive to meet and exceed personal and team targets.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Problem solving

Job description

patharc is seeking a customer service representative to handle inquiries, provide product information, and assist customers with empathy and efficiency. The role focuses on listening, learning, and resolving issues quickly while maintaining high service standards.

Responsibilities include answering calls, emails, chats, and IVR, following procedures, and helping customers with product knowledge. Remote work options and California residency are noted in the listing.