Remote Customer Success Specialist (Indiana)

Hope Plumbing; Indianapolis (IN); Remote; USD 36,000 - 54,000; Full time

Job summary

Hope Plumbing, Heating, and Cooling is seeking a customer service representative to join our team. This remote role includes in-office training and focuses on driving customer satisfaction by fielding inquiries and maintaining product knowledge.

The ideal candidate will reside in Indiana, have a customer-first mindset, and deliver high-quality service in every interaction. Responsibilities include handling inbound communications, advising customers, and keeping CRM records up to date.

Qualifications

• 1–2 years of experience in client support or customer success.
• Excellent written and verbal communication skills.
• Ability to address complaints with constructive solutions.
• Passion for delivering above-and-beyond service.
• Strong time-management and prioritization abilities.
• Familiarity with CRM software.

Responsibilities

• Manage inbound calls and emails to answer questions and resolve issues.
• Advise customers on how to use products/services based on needs.
• Maintain product knowledge to ensure accurate, up-to-date information.
• Record interactions in the CRM for awareness and follow-up.
• Support shift coverage 11:00–20:00 or 10:00–19:00, Monday–Friday.

Skills

Customer support

CRM familiarity

Clear communication

Time management

Problem solving

Tools

CRM system

Job description

Hope Plumbing, Heating, and Cooling is seeking a customer service representative to join our team. This remote role includes in-office training and focuses on driving customer satisfaction by fielding inquiries and maintaining product knowledge.

The ideal candidate will reside in Indiana, have a customer-first mindset, and deliver high-quality service in every interaction. Responsibilities include handling inbound communications, advising customers, and keeping CRM records up to date.