Remote Residential Support Associate I

Allegion plc; Missouri; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with 6% match

Tuition reimbursement

Paid time off

Job summary

Allegion plc is seeking a Residential Support Representative 1 to provide multi-channel technical support and customer service for residential customers. You will be the front line of our brand, handling live chat, email, web inquiries and inbound/outbound calls with empathy and professionalism.

This role emphasizes problem solving, collaboration with SMEs, and ongoing product knowledge of mechanical and electronic Allegion products, apps, and smart locks.

Qualifications

• 1+ years of customer service experience preferred.
• HS Diploma or GED required; associate degree preferred.
• Ability to type 55 wpm.
• 1+ years’ experience handling high-volume inquiries.
• Strong written and verbal communication skills.
• Knowledge of PC-based software (Outlook, Word, Excel).
• Familiarity with smart device apps is a plus.
• Bilingual in Spanish and/or French is an asset.

Responsibilities

• Omnichannel Customer Experience & Technical Support.
• Blended Channel Support across phone, email, chat, and ticketing.
• Phone Support: troubleshoot issues and guide installations.
• Digital Support: write clear, concise support content for chat and email.
• Troubleshooting & Resolution with Allegion products (mechanical and electronic).
• Collaboration with SMEs for advanced troubleshooting or escalation.
• Record accurate case details and provide feedback to internal teams.
• Build trust with customers and ensure follow-ups across channels.
• Develop product knowledge and participate in training and QA reviews.
• Support company values and strive for high-quality performance.

Skills

Customer service

Typing 55 wpm

Strong communication

Bilingual Spanish

MS Office

Web apps

Education

HS Diploma or GED

Associate degree preferred

Tools

Outlook

Word

Excel

Smart device apps

Job description

Allegion plc is seeking a Residential Support Representative 1 to provide multi-channel technical support and customer service for residential customers. You will be the front line of our brand, handling live chat, email, web inquiries and inbound/outbound calls with empathy and professionalism.

This role emphasizes problem solving, collaboration with SMEs, and ongoing product knowledge of mechanical and electronic Allegion products, apps, and smart locks.