Customer Service Representative

Gig Econo International; United States; Remote; USD 55,000 - 83,000; Full time

Benefits offered by this job

Salary per shift

Medical, dental, and vision coverage

Career growth and development

Friendly and supportive work culture

Job summary

Gig Econo International is seeking a Customer Service Representative for a remote role based in Indiana, USA. You will be the first point of contact for customers, handling inquiries with professionalism and empathy to maintain satisfaction and foster relationships.

You will resolve issues, provide accurate information, process orders, refunds, or exchanges, and collaborate with internal teams to ensure swift resolutions, while maintaining records and supporting continuous improvement in service

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner.
• Identify and assess customers' needs to achieve satisfaction, escalating issues as needed to appropriate departments.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure swift resolution of customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist with placing orders, refunds, or exchanges.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Skills

Customer service

Active listening

Communication

Time management

Education

High school diploma

Tools

CRM software (Salesforce)

Microsoft Office

Job description

This is a remote position.Job Title: Customer Service RepresentativeLocation: Indiana USA

Duration: Full-time, Permanent

Company Overview: is a leading manufacturing company dedicated to providing exceptional solutions. We pride ourselves on our commitment to customer satisfaction and seek passionate individuals to join our dynamic team.

Job Description: As a Customer Service Representative, you will be the first point of contact for our customers, ensuring every interaction is handled with professionalism and empathy. You will play a crucial role in maintaining customer satisfaction by resolving issues, providing accurate information, and fostering positive relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat in a courteous and professional manner.
• Identify and assess customers' needs to achieve satisfaction, escalating issues as needed to appropriate departments.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within established guidelines, and follow up to ensure resolution.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments to ensure swift resolution of customer issues.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist with placing orders, refunds, or exchanges.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to work independently and collaboratively within a team environment.
• Proficient in Microsoft Office and CRM software (e.g., Salesforce).
• Willingness to work a flexible schedule, including evenings and weekends.

Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Opportunities for career growth and development.
• Friendly and supportive work environment fostering creativity and collaboration.
• $40 USD / shift

Equal Opportunity Employer: [Company Name] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.