Remote Customer Experience Specialist | Flexible Hours
BrewDog PLC
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Benefits offered by this job
Job summary
BrewDog PLC is seeking a Customer Support Executive to deliver exceptional end-to-end customer care across live chat, email and social media for our wealth app platform. You will troubleshoot issues, report bugs and UX concerns to teammates, and help optimise the user journey.
The role operates on a 39-hour week with shift patterns covering 8am–10pm, Monday to Sunday, and offers a discretionary annual bonus and a comprehensive benefits package.
Responsibilities
- Handle queries via live chat, email and social media.
- Troubleshoot technical issues and optimise user experience.
- Report bugs and UX issues to the team and contribute to end-to-end customer care.
Job description
BrewDog PLC is seeking a Customer Support Executive to deliver exceptional end-to-end customer care across live chat, email and social media for our wealth app platform. You will troubleshoot issues, report bugs and UX concerns to teammates, and help optimise the user journey.
The role operates on a 39-hour week with shift patterns covering 8am–10pm, Monday to Sunday, and offers a discretionary annual bonus and a comprehensive benefits package.
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