Remote UK Customer Support Specialist

Remote Worker LTD.; United States; Remote; USD 35,000 - 43,000; Full time

Benefits offered by this job

Private Healthcare including dental

Worldwide travel insurance

Anniversary Rewards

Pension with 7% match

EV salary sacrifice

28 days holiday

Learning & Wellbeing budget

Enhanced Parental Leave

Cycle to Work

Season Ticket Loan

Therapy sessions

Dog friendly offices

Free drinks and snacks

Job summary

Capital on Tap seeks a Customer Service professional to support SME customers remotely from the UK. You will handle inquiries via phone, email, and live chat, delivering clear, practical solutions in a fast-paced environment.

You will own cases end-to-end, ensure accuracy, and continuously align with evolving policies. The role starts with 4 weeks of training and follows a 4-on, 4-off shift pattern with evening to overnight hours.

Qualifications

• Strong customer service experience in a contact centre environment
• Excellent verbal and written communication skills
• Sound judgement when handling complex inquiries

Responsibilities

• Provide friendly, professional support via phone, email, and live chat
• Own and resolve customer issues from start to finish
• Keep up to date with products and policies to ensure accurate guidance

Skills

Customer service

Verbal communication

Written communication

Ownership mindset

Problem solving

Empathy

Job description

Capital on Tap seeks a Customer Service professional to support SME customers remotely from the UK. You will handle inquiries via phone, email, and live chat, delivering clear, practical solutions in a fast-paced environment.

You will own cases end-to-end, ensure accuracy, and continuously align with evolving policies. The role starts with 4 weeks of training and follows a 4-on, 4-off shift pattern with evening to overnight hours.