Remote Customer Support Specialist – Flexible & Impactful

Placements24; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary with incentives

Comprehensive health, dental, vision

Fully remote with flexible scheduling

Professional development opportunities

Supportive remote team culture

Job summary

Placements24 seeks a proactive Remote Customer Support Specialist to join their team from a home office. You will handle inquiries across phone, email, and live chat, delivering timely, expert service to maintain high customer satisfaction.

You will diagnose issues, document interactions in the CRM, and collaborate with internal teams to resolve escalations while continually improving the customer experience. A flexible, fully remote role with growth opportunities is offered.

Qualifications

• Proven experience in a customer support or helpdesk role, preferably in a remote capacity.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A strong commitment to providing exceptional customer service.
• High school diploma or equivalent; a degree or relevant certification is a plus.

Responsibilities

• Manage inbound customer queries via phone, email, and live chat support.
• Diagnose and resolve customer issues related to products and services efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure swift resolution of escalated issues.
• Proactively seek opportunities to improve the customer experience and provide feedback.
• Stay up-to-date with product knowledge and company policies to provide accurate support.

Skills

Customer support

Communication

Problem-solving

Education

High School Diploma

Tools

Helpdesk software

Ticketing systems

CRM platforms

Job description

Placements24 seeks a proactive Remote Customer Support Specialist to join their team from a home office. You will handle inquiries across phone, email, and live chat, delivering timely, expert service to maintain high customer satisfaction.

You will diagnose issues, document interactions in the CRM, and collaborate with internal teams to resolve escalations while continually improving the customer experience. A flexible, fully remote role with growth opportunities is offered.