Customer Support Executive - Remote

BrewDog PLC; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Workplace pension

Private medical insurance

Cycle to work scheme

Season ticket loan

28 days holiday + bank holidays

Annual training budget

Company laptop

Job summary

BrewDog PLC is seeking a Customer Support Executive to deliver exceptional end-to-end customer care across live chat, email and social media for our wealth app platform. You will troubleshoot issues, report bugs and UX concerns to teammates, and help optimise the user journey.

The role operates on a 39-hour week with shift patterns covering 8am–10pm, Monday to Sunday, and offers a discretionary annual bonus and a comprehensive benefits package.

Responsibilities

• Handle queries via live chat, email and social media.
• Troubleshoot technical issues and optimise user experience.
• Report bugs and UX issues to the team and contribute to end-to-end customer care.

Job description

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. Dealing with all queries that come in through live chat, email and through social media. Troubleshooting technical issues and optimising user experience. Reporting bugs and UX issues to other members of the team. Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.. You are friendly and naturally engaging with a positive can-do attitude to customer support. Committed to providing excellent customer support, written and verbal. Although we re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. You could be a dancer, a gamer, a
musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £24,762 . Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year Annual training budget for courses, workshops, or conferences to help you advance your career. £Company laptop Video interview with Head of Talent # Video interview with the hiring manager & Team Lead # Final interview with VP of Customer Support We're building the wealth super app of the future. An app to build your long-term wealth across
savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Chip has a creative and diverse team of 190, from all different backgrounds and industries. We have a few awards
under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and home life. It s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our
career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.