Remote UK Customer Care Specialist

Remote Worker LTD.; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Private Healthcare including dental/ey

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension

Octopus EV Salary Sacrifice

28 days holiday

Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Therapy support

Dog Friendly Offices

Free drinks and snacks

Job summary

Capital on Tap’s Customer Service team plays a vital role in supporting small business owners via phone, email and live chat. You will own issues from start to finish, delivering practical solutions while staying up-to-date with product knowledge.

The role emphasizes customer-first service, empathy, and clear communication in a fast-paced environment. Remote - UK, shifts include midnight to morning hours, Monday to Friday.

Qualifications

• Strong customer service experience, ideally within a call centre or financial services environment.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Sound judgement and confidence when managing complex or sensitive customer enquiries.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.
• Proactive attitude, with a strong focus on resolving issues at the first point of contact.
• Empathetic and curious nature, with a genuine passion for helping people.

Responsibilities

• Providing friendly, professional support to customers via phone, email, and live chat.
• Resolving issues efficiently while taking full ownership of each case from start to finish.
• Listening carefully to understand concerns and delivering fair, practical solutions.
• Keeping up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.
• Recognising customers who may need additional support and ensuring they receive the help they need.

Skills

Customer service experience

Verbal communication

Written communication

Judgement & sensitivity

High-volume handling

Independent & team work

Job description

Capital on Tap’s Customer Service team plays a vital role in supporting small business owners via phone, email and live chat. You will own issues from start to finish, delivering practical solutions while staying up-to-date with product knowledge.

The role emphasizes customer-first service, empathy, and clear communication in a fast-paced environment. Remote - UK, shifts include midnight to morning hours, Monday to Friday.