Customer Service Advisor - Midnights Team (Fully Remote)

Capital on Tap; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Private healthcare

Travel insurance

Pension scheme

28 days holiday

Learning budget

Enhanced parental leave

Cycle to work

Therapy sessions

Dog-friendly offices

Job summary

Capital on Tap is a financial platform delivering business cards, spend management, and tools for small businesses. We’re seeking a customer support specialist to assist clients via phone, email, and live chat, resolving issues with ownership and care.

You’ll thrive in a fast-paced team, bringing strong communication, empathy, and independent problem-solving to every interaction while contributing to a high-quality service culture and employee-friendly perks.

Qualifications

• Strong customer service experience, ideally in a call centre or financial services.
• Clear communication and sound judgement with complex enquiries.
• Proactive, empathetic, and able to work independently in a fast-paced team.

Responsibilities

• Provide friendly, professional support via phone, email, and live chat.
• Resolve issues efficiently, taking ownership from start to finish.
• Listen carefully to deliver fair, practical solutions.

Skills

Customer service

Clear communication

Empathy

Independence

Job description

• Provide friendly, professional support via phone, email, and live chat.
• Resolve issues efficiently, taking ownership from start to finish.
• Listen carefully to deliver fair, practical solutions.

We're Looking For:

• Strong customer service experience, ideally in a call centre or financial services.
• Clear communication and sound judgement with complex enquiries.
• Proactive, empathetic, and able to work independently in a fast-paced team.
• Private healthcare, travel insurance, and pension scheme.
• 28 days holiday, learning budget, and enhanced parental leave.
• Cycle to work, therapy sessions, and dog-friendly offices.

Capital on Tap

Capital on Tap is a financial platform offering business credit cards, spend management, savings, and tools for small businesses. With over 1,000 employees, £20bn in annual card spend, and a fast-paced culture, they value speed, ownership, and feedback.