Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Oklahoma City (OK); À distance; USD 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Vision benefits

401k

Paid time off

Ongoing training

Opportunities for career growth

Résumé du poste

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company, ensuring customers have a smooth and positive experience. You will respond to inquiries, assist with orders, and resolve issues, all while maintaining professionalism. The ideal candidate has over 1 year of customer service experience, strong communication skills, and an interest in fitness. This role offers a competitive hourly wage and comprehensive benefits, with 100% remote work and opportunities for career growth.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Ability to stay organized and manage multiple priorities.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsabilités

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with internal teams.

Connaissances

Strong communication skills

Problem-solving skills

Organizational skills

Familiarity with CRM

Positive attitude

Description du poste

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company, ensuring customers have a smooth and positive experience. You will respond to inquiries, assist with orders, and resolve issues, all while maintaining professionalism. The ideal candidate has over 1 year of customer service experience, strong communication skills, and an interest in fitness. This role offers a competitive hourly wage and comprehensive benefits, with 100% remote work and opportunities for career growth.