Remote Customer Experience Specialist — Fitness Gear

ForgeFit; Miami (FL); A distancia; USD 35.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive hourly pay

Health, dental, and vision benefits

401k

Paid time off

Ongoing training

Descripción de la vacante

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences. The ideal candidate will have over a year of customer service experience and strong problem-solving skills. Responsibilities include managing inquiries, resolving issues, and maintaining records while offering competitive pay, health benefits, 401k, and remote work flexibility. Join ForgeFit to support gyms and fitness facilities nationwide in their pursuit of excellence.

Formación

• 1+ years of experience in a customer service or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with teams.
• Maintain accurate records of customer interactions.

Conocimientos

Customer service experience

Problem-solving skills

Communication skills

Organizational ability

CRM tool proficiency

Interest in fitness

Herramientas

CRM software

Descripción del empleo

ForgeFit is seeking a Remote Customer Service Specialist to enhance customer experiences. The ideal candidate will have over a year of customer service experience and strong problem-solving skills. Responsibilities include managing inquiries, resolving issues, and maintaining records while offering competitive pay, health benefits, 401k, and remote work flexibility. Join ForgeFit to support gyms and fitness facilities nationwide in their pursuit of excellence.