Remote Customer Experience Specialist

KinderCare; United States; Remote; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Discounted child care benefits

Medical, dental, and vision benefits

Employee assistance programs

Paid time off and wellness programs

Zusammenfassung

KinderCare Learning Companies is seeking a Customer Service Specialist to join our Family Operations team. You will build strong relationships with families and business partners to deliver exceptional experiences by resolving billing and system issues, and assisting with program inquiries.

As a customer-focused problem-solver, you’ll manage competing priorities in a fast-paced, remote environment while helping improve the overall family experience.

Qualifikationen

• Customer-focused mindset with a commitment to service.
• Strong analytical and problem-solving abilities.
• Self-motivated and adaptable in a fast-paced, remote environment.

Aufgaben

• Provide exceptional customer service by understanding family concerns and resolving issues.
• Respond to inquiries via phone, email, chat, and social media with professional support.
• Document interactions and resolutions in internal systems; identify trends for improvement.
• Build relationships with families and cross-functional partners to resolve concerns.
• Share family feedback with leadership to improve processes and efficiency.

Kenntnisse

Customer-focused

Analytical

Problem-solving

Remote work

Bilingual EN/ES (a plus)

Jobbeschreibung

KinderCare Learning Companies is seeking a Customer Service Specialist to join our Family Operations team. You will build strong relationships with families and business partners to deliver exceptional experiences by resolving billing and system issues, and assisting with program inquiries.

As a customer-focused problem-solver, you’ll manage competing priorities in a fast-paced, remote environment while helping improve the overall family experience.