Remote Client Services Specialist

RUBICON GLOBAL LLC; United States; Híbrido; USD 28 000 - 39 000; Tempo integral

Resumo da oferta

Kids for the Future is seeking a dedicated Client Services Associate to join our Account Management team. This remote US-based role handles inbound customer inquiries via phone, email, and portals, ensuring accurate information and timely responses.

You will manage tickets, update systems, and support billing questions while collaborating with the team to drive service improvements. The ideal candidate has 2+ years in customer service, strong organizational and communication skills, and

Qualificações

• High school diploma required.
• Two+ years of experience in customer service.
• Ability to enter high volumes of transactions quickly with accuracy.
• Proficiency with Microsoft Office and Excel.
• Strong organizational and communication skills.
• Ability to work evenings, weekends and holidays as required.
• Ability to work independently and in a team environment.

Responsabilidades

• Provide timely and accurate information to inbound customer service requests.
• Respond promptly to calls, emails, and web-based systems.
• Process service requests according to department policies.
• Provide feedback on service failures or customer concerns.
• Schedule services with partners and update orders in the system.
• Follow up on tickets and inform customers of status.
• Assist with billing questions and periodic invoicing.
• Project management and sustainability reporting as needed.
• Maintain data accuracy and support cost-saving initiatives.
• Collaborate with team members and management as required.

Conhecimentos

Customer service

Attention to detail

Microsoft Office

Communication

Organizational skills

Problem solving

Teamwork

Formação académica

High school diploma

Ferramentas

Microsoft Office

Excel

Descrição da oferta de emprego

Kids for the Future is seeking a dedicated Client Services Associate to join our Account Management team. This remote US-based role handles inbound customer inquiries via phone, email, and portals, ensuring accurate information and timely responses.

You will manage tickets, update systems, and support billing questions while collaborating with the team to drive service improvements. The ideal candidate has 2+ years in customer service, strong organizational and communication skills, and