Remote Family Services Customer Advocate

KinderCare; Beaverton (OR); Remoto; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted child care

Medical, dental, and vision benefits

Employee assistance programs

Health and wellness programs

Paid time off

Work necessities discounts

Descrizione del lavoro

KinderCare is seeking a Customer Service Specialist to join our Family Operations team. You will build relationships with families and business partners to deliver exceptional customer experiences by resolving concerns, providing billing and system support, and assisting families with program inquiries in a remote environment.

As a customer-focused problem-solver, you’ll manage competing priorities and adapt quickly, while contributing to improvements in processes and service quality across our

Competenze

• Customer-focused mindset with a genuine commitment to delivering exceptional service and fostering positive relationships.
• Strong analytical and problem-solving abilities; sound judgment and the ability to resolve complex situations effectively.
• Self-motivated and adaptable with the ability to remain composed under pressure and thrive in a fast-paced, remote environment.
• Detail-oriented with excellent organizational and time management skills, including the ability to prioritize competing demands and navigate multiple applications efficiently.
• Previous remote call center or customer support experience preferred; bilingual proficiency in English and Spanish is a plus.

Mansioni

• Provide exceptional customer service by understanding family concerns, resolving billing and system issues, and ensuring timely follow-up to achieve resolution
• Respond to family inquiries through phone, email, chat, and social media while delivering personalized and professional support
• Accurately document customer interactions and resolutions in internal systems while identifying trends and opportunities for improvement
• Build strong relationships with families and cross-functional business partners to resolve concerns and enhance customer experience
• Share family feedback and innovative ideas with leadership to improve processes, service quality, and operational efficiency

Conoscenze

Customer service

Analytical thinking

Problem solving

Time management

Bilingual EN/ES (nice to have)

Strumenti

CRM systems

Descrizione del lavoro

KinderCare is seeking a Customer Service Specialist to join our Family Operations team. You will build relationships with families and business partners to deliver exceptional customer experiences by resolving concerns, providing billing and system support, and assisting families with program inquiries in a remote environment.

As a customer-focused problem-solver, you’ll manage competing priorities and adapt quickly, while contributing to improvements in processes and service quality across our