Customer Service Specialist I - Remote Opportunity

KinderCare Learning Companies; United States; Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Discounted child care benefits

Medical, dental, and vision benefits

Employee assistance programs

Paid time off and wellness programs

Job summary

KinderCare Learning Companies is seeking a Customer Service Specialist to join our Family Operations team. You will build strong relationships with families and business partners to deliver exceptional experiences by resolving billing and system issues, and assisting with program inquiries.

As a customer-focused problem-solver, you’ll manage competing priorities in a fast-paced, remote environment while helping improve the overall family experience.

Qualifications

• Customer-focused mindset with a commitment to service.
• Strong analytical and problem-solving abilities.
• Self-motivated and adaptable in a fast-paced, remote environment.

Responsibilities

• Provide exceptional customer service by understanding family concerns and resolving issues.
• Respond to inquiries via phone, email, chat, and social media with professional support.
• Document interactions and resolutions in internal systems; identify trends for improvement.
• Build relationships with families and cross-functional partners to resolve concerns.
• Share family feedback with leadership to improve processes and efficiency.

Skills

Customer-focused

Analytical

Problem-solving

Remote work

Bilingual EN/ES (a plus)

Job description

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

KinderCare is seeking a Customer Service Specialist to join our Family Operations team. In this role, you will build relationships with families and business partners todeliver exceptional customer experiences byresolving concerns, providingbilling and system support, and assisting families with program inquiries.

As a Customer Service Specialist, you’ll be a customer-focused problem-solver who can manage competing priorities, exercise sound judgment, and adapt to a fast-paced, remote work environment while helping improve the overall family experience.

Responsibilities

• Provide exceptional customer service by understanding family concerns, resolving billing and system issues, and ensuring timely follow-up to achieve resolution
• Respond to family inquiries through phone, email, chat, and social media while delivering personalized and professional support
• Accurately document customer interactions and resolutions in internal systems while identifying trends and opportunities for improvement
• Build strong relationships with families and cross-functional business partners to resolve concerns and enhance customer experience
• Share family feedback and innovative ideas with leadership to improve processes, service quality, and operational efficiency

Qualifications

• Customer-focused mindset with a genuine commitment to delivering exceptional service and fostering positive relationships
• Strong analytical and problem-solving abilities; sound judgment and the ability to resolve complex situations effectively
• Self-motivated and adaptable with the ability to remain composed under pressure and thrive in a fast-paced, remote environment
• Detail-oriented with excellent organizational and time management skills, including the ability to prioritize competing demands and navigate multiple applications efficiently
• Previous remote call center or customer support experience preferred; bilingual proficiency in English and Spanish is a plus#LI-REMOTE

Benefits

• Know your whole family is supported with discounted child care benefits.
• Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
• Feel supported in your mental health and personal growth with employee assistance programs.
• Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
• … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.