Remote Senior Manager, Family Operations

KinderCare; Beaverton (OR); Remote; USD 110.000 - 140.000; Vollzeit

Benefits dieser Stelle

Discounted child care

Medical, dental, and vision benefits

Employee assistance programs

Health and wellness programs

Paid time off

Phone discounts

Zusammenfassung

KinderCare Learning Companies is seeking a strategic Senior Manager of Family Operations to lead customer care and back-office support across all brands. You will elevate operational performance, develop frontline leaders, and drive improvements in service quality, productivity, and family experience.

You will partner with the Director of Family Operations to translate priorities into operational strategies, optimize workforce capacity, and guide continuous improvement initiatives using data and

Qualifikationen

• 5+ years of progressive leadership experience in high-volume operations with improvement track record.
• Ability to lead managers and frontline leaders across multiple teams.
• Strong expertise in contact center metrics, quality management, workforce planning, and data-driven performance improvement.
• Proven success translating business priorities into measurable outcomes with stakeholders.

Aufgaben

• Lead frontline leaders across contact center and back-office teams.
• Own operational performance across service levels, quality, productivity, family satisfaction, and resolution outcomes.
• Forecast capacity with Workforce Management and align staffing with demand.
• Drive process optimization, technology adoption, automation, and AI-enabled solutions.
• Lead cross-functional initiatives and proactively resolve systemic issues to improve experiences.

Kenntnisse

Leadership experience

Data-driven performance

Cross-functional collaboration

Analytical skills

Stakeholder management

Ausbildung

Bachelor's degree in business/operations

Jobbeschreibung

KinderCare Learning Companies is seeking a strategic Senior Manager of Family Operations to lead customer care and back-office support across all brands. You will elevate operational performance, develop frontline leaders, and drive improvements in service quality, productivity, and family experience.

You will partner with the Director of Family Operations to translate priorities into operational strategies, optimize workforce capacity, and guide continuous improvement initiatives using data and