Remote Customer Experience Specialist

Grady Health System; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development

Employee assistance program

Job summary

Grady Health System is seeking a Customer Service Representative for a remote role in the United States. You will handle customer interactions via face-to-face, email, or phone, and may operate a switchboard to route calls.

You will document client interactions and support front desk and guest services with administrative tasks. The ideal candidate has a high school diploma or equivalent, strong computer skills (Microsoft Office), CRM familiarity, data entry accuracy, and the ability to type 30

Qualifications

• High School diploma, GED, or equivalent experience.
• Advanced computer literacy with knowledge in the Microsoft suite office products.
• Multitask capability, referencing virtual record keeping forms while maintaining multi-line phone system.
• Advanced problem solving and critical thinking abilities, must answer questions and inquiries, troubleshoot problems, with customer service focused actions.
• 0 to 2 yrs previous client facing hospitality / customer service experience is required
• Accurate data input of sensitive information following organization's protocols
• Ability to understand and quickly retain training on EVS actions and CRM software. Prior CRM software experience valued
• Ability to type 30 wpm

Responsibilities

• Handle customer service interactions through face-to-face, email, or telephone communications.
• May operate a switchboard to route incoming calls to the appropriate party.
• Record and document various client interactions for management follow-up.
• Provide administrative duties for the front desk, guest services and similar facilities or locations.

Skills

Customer service

Multitasking

Problem solving

Data entry

Typing speed 30 wpm

Education

High School diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Grady Health System is seeking a Customer Service Representative for a remote role in the United States. You will handle customer interactions via face-to-face, email, or phone, and may operate a switchboard to route calls.

You will document client interactions and support front desk and guest services with administrative tasks. The ideal candidate has a high school diploma or equivalent, strong computer skills (Microsoft Office), CRM familiarity, data entry accuracy, and the ability to type 30