Patient Experience & Front Desk Specialist

Grady Health System; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

Retirement benefits

Paid time off

Tuition reimbursement

Employee support

Job summary

Grady Health System is seeking a Customer Service Representative to deliver friendly, efficient service across face-to-face, email, and phone channels. You may operate a switchboard, route calls, and document interactions for follow-up, while supporting front desk and guest services.

We value multitasking, data accuracy, CRM proficiency, and a patient-centered approach to care. This role emphasizes collaboration, communication, and timely problem solving in a busy hospital environment.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or hospitality is required.
• Advanced computer literacy with Microsoft Office.
• Able to type 30 wpm and input data accurately.
• Experience with CRM software is valued.

Responsibilities

• Handle customer service interactions face-to-face, by email or telephone.
• May operate a switchboard to route calls to the appropriate party.
• Record and document client interactions for management follow-up.
• Provide administrative duties for the front desk, guest services and similar facilities.

Skills

MS Office

CRM software

Data entry

Typing 30 wpm

Multitasking

Customer service experience

Problem solving

Training retention

EVS CRM training

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Grady Health System is seeking a Customer Service Representative to deliver friendly, efficient service across face-to-face, email, and phone channels. You may operate a switchboard, route calls, and document interactions for follow-up, while supporting front desk and guest services.

We value multitasking, data accuracy, CRM proficiency, and a patient-centered approach to care. This role emphasizes collaboration, communication, and timely problem solving in a busy hospital environment.