Patient Experience & Support Specialist

Grady-Health-System; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Retirement savings plans

Job summary

Grady Health System is seeking a Customer Service Representative to handle interactions via face-to-face, email, or phone. The role may include operating a switchboard and documenting client interactions for follow-up.

The position requires a high school diploma or GED and 0-2 years of client-facing experience, with advanced computer literacy and CRM software familiarity. Front desk duties and data entry will be expected in a fast-paced environment.

Qualifications

• High School diploma, GED, or equivalent experience.
• 0 to 2 yrs previous client facing hospitality / customer service experience is required.
• Advanced computer literacy with knowledge in the Microsoft suite office products.
• Ability to type 30 wpm.
• Prior CRM software experience valued.

Responsibilities

• Handle customer service interactions through face-to-face, email or telephone communications.
• May operate a switchboard to route incoming calls to the appropriate party.
• Record and document client interactions for management follow-up.
• Provide administrative duties for the front desk, guest services and similar facilities or locations.

Skills

Customer service

Typing 30 wpm

Multitasking

Data input

Communication

Education

High School diploma or GED

Tools

CRM software

Microsoft Office

Job description

Grady Health System is seeking a Customer Service Representative to handle interactions via face-to-face, email, or phone. The role may include operating a switchboard and documenting client interactions for follow-up.

The position requires a high school diploma or GED and 0-2 years of client-facing experience, with advanced computer literacy and CRM software familiarity. Front desk duties and data entry will be expected in a fast-paced environment.