Patient Experience & Support Specialist

Grady Health System; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Grady Health System in Atlanta seeks a Customer Service Representative to manage patient and guest interactions via face-to-face, email or phone, ensuring accurate data entry and quick resolution of inquiries.

The role supports front desk operations, may operate a switchboard, and requires strong computer skills, CRM familiarity, and the ability to type 30 wpm. Previous hospitality/customer service experience preferred with a high school diploma.

Qualifications

• High School diploma or equivalent.
• Advanced computer literacy with MS Office.
• Multitask capability while managing a multi-line phone system.
• Advanced problem solving and customer service oriented actions.
• 0 to 2 yrs prior client facing hospitality / customer service experience is required.
• Accurate data input of sensitive information following organization's protocols.
• Ability to understand and quickly retain training on CRM software. Prior CRM software experience valued.
• Ability to type 30wpm.

Responsibilities

• Handle customer service interactions through face-to-face, email or telephone communications.
• May operate a switchboard to route incoming calls to the appropriate party.
• Record and document various client interactions for management follow‑up.
• Provide administrative duties for the front desk, guest services and similar facilities or locations.

Skills

Customer service

Multitasking

CRM software

Typing speed

MS Office

Education

High School diploma

Tools

CRM software

Job description

Grady Health System in Atlanta seeks a Customer Service Representative to manage patient and guest interactions via face-to-face, email or phone, ensuring accurate data entry and quick resolution of inquiries.

The role supports front desk operations, may operate a switchboard, and requires strong computer skills, CRM familiarity, and the ability to type 30 wpm. Previous hospitality/customer service experience preferred with a high school diploma.