Guest Services & Customer Support Specialist

Grady-Health-System; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Career Growth

Employee Support

Job summary

Grady Health System is seeking a Customer Service Representative to handle interactions via face-to-face, email, or phone, and may operate a switchboard. The role requires a high school diploma or GED, strong computer skills in Microsoft Office, and the ability to multitask in a fast-paced environment.

0–2 years of client-facing hospitality or customer service experience is preferred, with proficiency in data entry and CRM software.

Qualifications

• High School diploma or GED or equivalent experience.
• Advanced computer literacy with Microsoft Office.
• Strong data entry with 30 wpm typing.
• 0–2 years of client-facing hospitality or customer service experience.
• Ability to understand and use CRM software.

Responsibilities

• Handle customer service interactions via face-to-face, email, or phone.
• May operate a switchboard routing calls.
• Record and document client interactions for follow-up.
• Provide front desk/guest services administration.

Skills

Customer service

Multitasking

Typing 30 wpm

CRM experience

Education

High School Diploma/GED

Tools

Microsoft Office

CRM software

Job description

Grady Health System is seeking a Customer Service Representative to handle interactions via face-to-face, email, or phone, and may operate a switchboard. The role requires a high school diploma or GED, strong computer skills in Microsoft Office, and the ability to multitask in a fast-paced environment.

0–2 years of client-facing hospitality or customer service experience is preferred, with proficiency in data entry and CRM software.