Remote Customer Engagement Specialist

Teleperformance USA; Utah; Remote; USD 36,000 - 54,000; Full time

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve questions using web-based tools to ensure a seamless customer experience and contribute to service excellence.

This role supports remote work in a national capacity, with focus on eCommerce processing, order assistance, and responding to inquiries via calls, chat, or email.

Qualifications

• 2+ years’ experience in a consumer-facing role preferred.
• Experience with utilizing multiple tools and emerging technology.
• Call center, voice, chat and email communication experience preferred.
• eCommerce experience preferred.
• Able to work independently.
• Strong technical aptitude for new technologies.
• Open to remote work in a virtual team environment.
• High school diploma or GED required.

Responsibilities

• Resolve complex consumer issues and advise first level representatives on high level issues.
• Negotiate, follow up, ensure consumer satisfaction with timely responses.
• Assess situations quickly and take action according to brand guidelines.
• Represent the consumer services team with brand partners to drive change.
• Document and report on consumer interactions accurately.
• Engage in consumer communication through calls, live chat or email to solve problems.
• Assist consumers in eCommerce transaction and processing payments.
• Respond to Social Media posts.

Skills

Customer service

Communication

Independent work

Technical aptitude

Remote work

Education

High School Diploma or GED

Tools

Google Suite

Windows OS

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve questions using web-based tools to ensure a seamless customer experience and contribute to service excellence.

This role supports remote work in a national capacity, with focus on eCommerce processing, order assistance, and responding to inquiries via calls, chat, or email.