Remote Client Experience & Scheduling Specialist

PedrosVacations; Kansas City (MO); Remote; USD 42,000 - 54,000; Full time

Job summary

PedrosVacations is seeking organized professionals to manage client journeys from planning to final confirmation. This fully remote role focuses on communication, scheduling, coordination, and accurate record-keeping to ensure a seamless client experience.

The position offers flexible scheduling, structured onboarding, and ongoing team guidance to develop client-service and coordination skills. Prior industry experience is not required, and training is provided.

Qualifications

• Highly organized and detail-oriented.
• Professional and confident in client communication.
• Reliable with strong follow-through.
• Comfortable managing multiple priorities at once.
• Able to work independently and stay productive remotely.
• Comfortable using email, online systems, and digital tools.
• Adaptable when requests or priorities change.
• Calm and solution-focused when handling client concerns.
• Willing to learn new processes and systems.
• Focused on providing a thoughtful, positive client experience.

Responsibilities

• Communicating with clients regarding preferences, requests, and upcoming details.
• Coordinating schedules, appointments, confirmations, and service arrangements.
• Keeping client records accurate, organized, and current.
• Tracking follow-ups, deadlines, pending items, and changes; providing timely updates.
• Reviewing details carefully before arrangements are finalized.
• Assisting with special requests and routine adjustments.
• Communicating with service providers when additional information is needed.
• Helping resolve common client concerns professionally and efficiently.
• Ensuring each client receives consistent support from beginning to end.

Skills

Highly organized

Detail-oriented

Client communication

Follow-through

Multitasking

Remote work

Email proficiency

Adaptability

Problem solving

Customer experience

Job description

PedrosVacations is seeking organized professionals to manage client journeys from planning to final confirmation. This fully remote role focuses on communication, scheduling, coordination, and accurate record-keeping to ensure a seamless client experience.

The position offers flexible scheduling, structured onboarding, and ongoing team guidance to develop client-service and coordination skills. Prior industry experience is not required, and training is provided.