Remote Customer Experience Specialist

PorterMatt Electric Inc; New York (NY); Remote; USD 34,440 - 49,593; Full time

Job summary

Portermatt Electric Inc. is seeking a remote Customer Service Representative based in the United States to join our team full-time.

You will be the first point of contact for customers, handling inquiries by phone, email, and online chats, and providing accurate information about services, pricing, and scheduling. The role emphasizes empathy, professional communication, CRM usage, scheduling coordination, and maintaining detailed records.

Qualifications

• Proven experience in a customer service role.
• Exceptional verbal and written communication skills.
• Ability to work independently in a remote setting.
• Dedicated, quiet home office space with reliable internet.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.
• Provide accurate information regarding services, pricing, and scheduling.
• Resolve customer issues and complaints with professionalism and empathy.
• Schedule service appointments and coordinate with technical teams.
• Maintain detailed records of interactions in the CRM system.
• Process service requests and applications in a timely manner.
• Follow up to ensure issues are resolved and customers are satisfied.
• Collaborate with internal departments to improve the customer experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Remote work capability

Time management

Empathy

Tools

CRM software

Job description

Portermatt Electric Inc. is seeking a remote Customer Service Representative based in the United States to join our team full-time.

You will be the first point of contact for customers, handling inquiries by phone, email, and online chats, and providing accurate information about services, pricing, and scheduling. The role emphasizes empathy, professional communication, CRM usage, scheduling coordination, and maintaining detailed records.