Remote Customer Experience Advisor

The Hiring Platform; Jackson (MS); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

100% remote environment

Structured onboarding

Training and continuing education

Access to online tools and resources

Ongoing team support

Job summary

The Hiring Platform is seeking a Remote Customer Representative to assist customers with questions, reservations, and ongoing service needs. This role emphasizes clear communication, problem solving, and timely responses from a fully remote work environment.

You will gather client information, research options, and provide accurate confirmations while maintaining detailed records and following up on outstanding requests. Prior customer-facing experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-focused attitude.
• Strong organization and time-management skills.
• Comfortable using email and online platforms.
• Basic computer and research skills.
• Ability to learn new systems.
• Reliable and professional.
• Previous customer-facing experience is helpful but not required.

Responsibilities

• Respond to customer inquiries through online communication channels.
• Gather information regarding customer needs and preferences.
• Research available services and options.
• Assist with reservation requests.
• Provide accurate confirmations and updates.
• Answer questions regarding available options.
• Assist with modifications and special requests; maintain accurate customer records.
• Follow up on outstanding requests.
• Provide professional and responsive customer service.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Organization & time management

Email & online platforms

Basic computer & research

Learn new systems

Reliability & professionalism

Customer-facing experience (helpful)

Job description

The Hiring Platform is seeking a Remote Customer Representative to assist customers with questions, reservations, and ongoing service needs. This role emphasizes clear communication, problem solving, and timely responses from a fully remote work environment.

You will gather client information, research options, and provide accurate confirmations while maintaining detailed records and following up on outstanding requests. Prior customer-facing experience is helpful but not required.