Remote Customer Service Representative

PorterMatt Electric Inc; New York (NY); Remote; USD 34,440 - 49,593; Full time

Job summary

Portermatt Electric Inc. is seeking a remote Customer Service Representative based in the United States to join our team full-time.

You will be the first point of contact for customers, handling inquiries by phone, email, and online chats, and providing accurate information about services, pricing, and scheduling. The role emphasizes empathy, professional communication, CRM usage, scheduling coordination, and maintaining detailed records.

Qualifications

• Proven experience in a customer service role.
• Exceptional verbal and written communication skills.
• Ability to work independently in a remote setting.
• Dedicated, quiet home office space with reliable internet.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.
• Provide accurate information regarding services, pricing, and scheduling.
• Resolve customer issues and complaints with professionalism and empathy.
• Schedule service appointments and coordinate with technical teams.
• Maintain detailed records of interactions in the CRM system.
• Process service requests and applications in a timely manner.
• Follow up to ensure issues are resolved and customers are satisfied.
• Collaborate with internal departments to improve the customer experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Remote work capability

Time management

Empathy

Tools

CRM software

Job description

Job Overview

Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success.

Remote Customer Service Representative

This is a Full-Time, remote position for candidates based in the United States.

The salary for this position is $25 - $36 per hour, commensurate with experience.

Responsibilities

• Serve as the primary point of contact for customer enquiries via phone, email, and online platforms.
• Provide accurate and helpful information regarding our services, pricing, and scheduling.
• Efficiently manage and resolve customer issues and complaints with professionalism and empathy.
• Schedule service appointments and coordinate with our technical teams to ensure timely service delivery.
• Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system.
• Process service requests, forms, and applications in a timely manner.
• Follow up with customers to ensure their issues are resolved and they are satisfied with our service.
• Collaborate with internal departments to streamline processes and improve the overall customer experience.
• Consistently represent the company’s values of honesty, dependability, and integrity in all communications.

Qualifications

• Proven experience in a customer service, client support, or a similar role.
• Exceptional verbal and written communication skills with a professional telephone manner.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency in using CRM software and other standard office applications.
• Excellent organisational and time-management skills, with the ability to multitask effectively.
• A high degree of empathy, patience, and a customer-centric attitude.
• The ability to work independently and effectively in a remote setting.
• A dedicated, quiet home office space with a reliable, high-speed internet connection is required.
• Experience in the electrical or a related trade industry is advantageous but not essential.