Remote Customer Service Specialist

Burjline Builders; New York (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Portermatt Electric Inc. is seeking a Remote Customer Service Representative to join our team. This full-time, remote position is open to candidates based in the United States.

You will be the first point of contact for clients, delivering a high-quality customer experience while handling inquiries via phone, email, and online platforms. The ideal candidate has strong communication and problem-solving skills, experience with CRM software, and the ability to work independently in a quiet home

Qualifications

• Proven experience in a customer service role.
• Strong verbal and written communication skills.
• Proficiency with CRM software and standard office tools.
• Ability to work independently in a remote setting.
• Excellent organizational and multitasking abilities.
• Reliable home office with high-speed internet.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and online channels.
• Provide accurate information on services, pricing, and scheduling.
• Resolve customer issues with professionalism and empathy.
• Schedule service appointments and coordinate with technical teams.
• Maintain detailed records in the CRM, process requests and applications.
• Follow up to ensure issues are resolved and customers are satisfied.
• Collaborate with internal departments to improve processes and experiences.
• Uphold the company values of honesty and integrity.

Skills

Customer service

Communication

CRM software

Problem-solving

Time management

Tools

CRM software

Office apps

Job description

Portermatt Electric Inc. is seeking a Remote Customer Service Representative to join our team. This full-time, remote position is open to candidates based in the United States.

You will be the first point of contact for clients, delivering a high-quality customer experience while handling inquiries via phone, email, and online platforms. The ideal candidate has strong communication and problem-solving skills, experience with CRM software, and the ability to work independently in a quiet home