Remote Customer Support Specialist

The Hiring Platform

Bloomington (IL)

Remote

USD 36,000 - 52,000

Full time

45 hours ago

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Benefits offered by this job

Remote work

Onboarding program

Career training

Online tools access

Team support

Job summary

The Hiring Platform is seeking a friendly Remote Customer Representative to assist customers with questions, requests, reservations, and ongoing service needs. You will respond to inquiries, gather information, and research options to ensure accurate confirmations and updates.

Ideal candidates have excellent communication, a customer-focused attitude, and strong organization. This full-time remote role offers ongoing onboarding and access to online tools and resources to support your

Qualifications

Excellent communication and interpersonal skills.
Customer-focused attitude.
Strong organization and time-management skills.
Comfortable using email and online platforms.
Basic computer and research skills.
Ability to learn new systems.
Reliable and professional.
Previous customer-facing experience is helpful but not required.

Responsibilities

Respond to customer inquiries through online communication channels
Gather information regarding customer needs and preferences
Research available services and options
Assist with reservation requests
Provide accurate confirmations and updates
Answer questions regarding available options
Assist with modifications and special requestsMaintain accurate customer records
Follow up on outstanding requests
Provide professional and responsive customer service