Remote Customer Service Pro - Support & Solutions

Elite Staffing Network LLC; Oregon (WI); Hybrid; USD 20,664 - 30,307; Full time

Job summary

Elite Staffing Network LLC, a leading staffing agency, is seeking a Remote Customer Service Representative to handle inquiries via phone, email, and chat while delivering exceptional service to clients and their customers.

We value strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred and proficiency with Microsoft Office is a plus.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Listen actively to understand the customer's needs and provide appropriate solutions.
• Handle and resolve customer complaints in a calm and efficient manner.
• Maintain accurate and detailed records of all interactions and transactions.
• Collaborate with other team members to ensure a seamless customer experience.
• Stay up-to-date with product and service knowledge to provide accurate information to customers.
• Identify and elevate priority issues to the appropriate channels.
• Follow company policies and procedures to ensure consistency and quality in customer service.

Skills

Customer service

Communication

Problem solving

Multitasking

MS Office

Education

High school diploma

Tools

Microsoft Office

Job description

Elite Staffing Network LLC, a leading staffing agency, is seeking a Remote Customer Service Representative to handle inquiries via phone, email, and chat while delivering exceptional service to clients and their customers.

We value strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Prior customer service experience is preferred and proficiency with Microsoft Office is a plus.