Remote Customer Experience Specialist

U.S. Bank; Clifton (TX); Remote; USD 28,000 - 31,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability benefits

Parental leave

401(k)

Paid vacation

Job summary

U.S. Bank is seeking a remote Customer Service professional to respond to telephone or email inquiries, resolve issues, and provide accurate information across banking products and services. You’ll coordinate with multiple departments to resolve complex customer concerns and help customers meet their financial goals.

Qualifications include a high school diploma and prior customer service experience. Bilingual Spanish is a plus, with a language premium after assessment during training.

Qualifications

• High school diploma or equivalent.
• Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training.

Responsibilities

• Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors including fraud support and internet operations.
• Acquire thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Serve as liaison between customers and various departments to resolve complex issues.
• Handle inquiries using multiple systems to provide information on accounts with professionalism and accuracy.
• Present options to customers to make banking easy and meet financial needs.

Skills

Customer service

Communication

Bilingual Spanish

Computer navigation

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

U.S. Bank is seeking a remote Customer Service professional to respond to telephone or email inquiries, resolve issues, and provide accurate information across banking products and services. You’ll coordinate with multiple departments to resolve complex customer concerns and help customers meet their financial goals.

Qualifications include a high school diploma and prior customer service experience. Bilingual Spanish is a plus, with a language premium after assessment during training.