Remote Customer Experience Pro - Onboarding & Support

Paydex Technologies; New York (NY); Remote; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401(k) retirement plan

Fully remote work

Job summary

Paydex Technologies is seeking a 100% remote Customer Experience Specialist based in the United States. You will be the primary contact for our growing client base, handling inquiries, guiding onboarding, and ensuring a smooth end-to-end journey.

This remote-first role emphasizes clear communication, proactive problem solving, and collaboration with internal teams. You will respond via email, chat, and support platforms, achieving timely responses while delivering exceptional service.

Qualifications

• 1+ years of experience in customer service or client-facing roles.
• Excellent written and verbal English communication.
• Ability to work independently in a remote, US-based role.

Responsibilities

• Respond to customer inquiries via email, chat, and support platforms with clear, professional communication.
• Guide new users through onboarding steps, ensuring they understand next actions and key features.
• Triage and manage multiple customer requests with a 15-30 minute initial response time during 9 AM - 5 PM EST core hours.
• Diagnose customer issues, identify root causes, and provide effective solutions.
• Document customer interactions, outcomes, and feedback in CRM systems to improve internal workflows.

Skills

Customer service

Communication

Problem solving

CRM experience

Tools

Zendesk

Intercom

Slack

G Suite

Job description

Paydex Technologies is seeking a 100% remote Customer Experience Specialist based in the United States. You will be the primary contact for our growing client base, handling inquiries, guiding onboarding, and ensuring a smooth end-to-end journey.

This remote-first role emphasizes clear communication, proactive problem solving, and collaboration with internal teams. You will respond via email, chat, and support platforms, achieving timely responses while delivering exceptional service.