Customer Experience Specialist

Paydex Technologies; New York (NY); Remote; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health insurance

PTO and holidays

401(k) retirement plan

Fully remote work

Job summary

Paydex Technologies is seeking a 100% remote Customer Experience Specialist based in the United States. You will be the primary contact for our growing client base, handling inquiries, guiding onboarding, and ensuring a smooth end-to-end journey.

This remote-first role emphasizes clear communication, proactive problem solving, and collaboration with internal teams. You will respond via email, chat, and support platforms, achieving timely responses while delivering exceptional service.

Qualifications

• 1+ years of experience in customer service or client-facing roles.
• Excellent written and verbal English communication.
• Ability to work independently in a remote, US-based role.

Responsibilities

• Respond to customer inquiries via email, chat, and support platforms with clear, professional communication.
• Guide new users through onboarding steps, ensuring they understand next actions and key features.
• Triage and manage multiple customer requests with a 15-30 minute initial response time during 9 AM - 5 PM EST core hours.
• Diagnose customer issues, identify root causes, and provide effective solutions.
• Document customer interactions, outcomes, and feedback in CRM systems to improve internal workflows.

Skills

Customer service

Communication

Problem solving

CRM experience

Tools

Zendesk

Intercom

Slack

G Suite

Job description

Job Title: Customer Experience Specialist

Location: 100% Remote (US-Based)

About the Role

Paydex Technologies is seeking a 100% remote Customer Experience Specialist based in the United States. In this customer support, client relations, and user onboarding role, you will serve as the primary point of contact for our growing client base. You will handle inbound inquiries, resolve complex platform issues, and partner with internal teams to ensure a seamless end-to-end customer journey.

Our Culture

At Paydex Technologies, we operate with a remote-first, transparency-driven culture where ideas beat hierarchy and clear communication is king. We value continuous learning, work-life integration, and giving our team the autonomy and tools they need to succeed.

Responsibilities

• Respond to customer inquiries via email, chat, and support platforms (like Zendesk or Intercom) with clear, professional communication.
• Guide new users through onboarding steps, ensuring they understand next actions and key features.
• Triage and manage multiple customer requests simultaneously while maintaining a 15-30 minute initial response time during core hours (9 AM - 5 PM EST).
• Diagnose customer issues, identify root causes, and provide effective solutions.
• Document customer interactions, outcomes, and feedback in our CRM systems to help improve internal workflows.

Requirements

• 1+ years of experience in customer service, customer support, or client-facing account management.
• Exceptional written and verbal communication skills in English.
• Strong problem-solving ability with a calm, ownership-driven approach to customer challenges.
• Comfort navigating CRM software, digital ticketing systems, and remote productivity tools (Slack, G Suite).
• Must be legally authorized to work in the United States without restriction or employer sponsorship.

Compensation & Benefits

• Salary: $55,000 - $69,000 USD per year
• Health insurance options (medical, dental, and vision)
• Paid time off (PTO) and paid company holidays
• 401(k) retirement savings plan
• Fully remote work arrangement with a supportive, inclusive culture