Remote Customer Experience Pro — Flexible Hours & Growth

Placements24; East End (United States Virgin Islands); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible hours

Training & growth

Supportive culture

Wellness programs

Résumé du poste

Placements24 is hiring a Remote Customer Experience Specialist to join a fully remote team. You will deliver support across chat, email, and phone, resolving inquiries with empathy while using CRM tools to track interactions.

This role emphasizes customer-first service, collaboration with internal teams, and ongoing knowledge base improvements. Flexible hours and remote-friendly culture are highlighted throughout the posting.

Qualifications

• 3+ years in a customer experience or support role, preferably remote.
• Excellent written and verbal communication with a customer-first attitude.
• Experience with helpdesk software and remote collaboration tools.
• Demonstrated ability to manage multiple priorities and work autonomously.
• A strong understanding of customer service best practices.

Responsabilités

• Deliver outstanding customer support through chat, email, and phone channels.
• Effectively handle customer inquiries, feedback, and complaints with empathy and efficiency.
• Utilize CRM systems to track customer interactions and manage support tickets.
• Collaborate with internal teams to resolve complex customer issues and provide timely updates.
• Contribute to the development of knowledge base articles and support documentation.

Connaissances

Customer experience

Written & verbal comms

Multichannel support

CRM systems

Helpdesk software

Remote collaboration tools

Autonomous work

Outils

CRM systems

Helpdesk software

Remote collaboration tools

Description du poste

Placements24 is hiring a Remote Customer Experience Specialist to join a fully remote team. You will deliver support across chat, email, and phone, resolving inquiries with empathy while using CRM tools to track interactions.

This role emphasizes customer-first service, collaboration with internal teams, and ongoing knowledge base improvements. Flexible hours and remote-friendly culture are highlighted throughout the posting.